Vector Security
Vector Security Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vector Security has a 2.9 star rating from 5 reviews, consumers are mostly neutral and 100% would likely recommend. Rating distribution shows mixed sentiments; reviewers value customer service and reliability and note a medium price level.
Key Takeaways for Future Customers
- Vector Security reviews show mixed experiences with customer service but some positive reps.
- Expect medium pricing and attention to reliability.
- Prepare to monitor billing, contracts, and auto-renew terms.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, collections, and auto-renew/subscription disputes.
- Reports of poor after-hours support, hard-to-reach customer service, and refund/cancellation problems.
- Website and account management issues cited.
Positive Feedback
Some customers praise responsive representatives, reasonable price for service needs, and helpful single-call experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vector Security has a 2.9 star rating from 5 reviews, consumers are mostly neutral and 100% would likely recommend. Rating distribution shows mixed sentiments; reviewers value customer service and reliability and note a medium price level.
Key Takeaways for Future Customers
- Vector Security reviews show mixed experiences with customer service but some positive reps.
- Expect medium pricing and attention to reliability.
- Prepare to monitor billing, contracts, and auto-renew terms.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, collections, and auto-renew/subscription disputes.
- Reports of poor after-hours support, hard-to-reach customer service, and refund/cancellation problems.
- Website and account management issues cited.
Positive Feedback
Some customers praise responsive representatives, reasonable price for service needs, and helpful single-call experiences.
Turn one complaint into a collective action
Charlotte, North Carolina
Hard to contact,literally impossible, my mom is trying to have service disconnected and no one will answer, and then their customer service number was no good?
- - Bad customer service.
Bad customer service Read reason for review.{{Redacted}}
User's recommendation: Stay away
San Antonio, Texas
Seeking estimate for additional security measures.
- - I spoke with Jessica from Customer Service about our facility needs.
- - A local representative would call back within the hour.
The representative I spoke with was very congenial, asked for relative information as to my needs and explained what actions she would take, to have a local representative call me back. The return call came back later the same day.
I was able to speak with Customer Service rep Jessica, advising her if what we were seeking for the facility. The representative advised that she would have a local representative call back, usually within the hour.
This response was just what I wanted to hear. Grest customer service.
- Great service
Preferred solution: Deliver product or service ordered
User's recommendation: Excellent customer service and reasonable price for your security needs.
Vector was sensible in 2010 now ... Well someone keeps trying to trick us n force us as Christopher Columbus did am. Indians and CPT cook tried to do to native Hawaiian residents. Cancel vector! No!
- - Moved and asked vector to stop service.
- - Paid a $700 fee.
- - Reps asked for a $20 fee and kept calling.
- - Want cancellation and no further contact.
We don't want or need it. We moved.
We told vector to stop service. We paid out 700.00 fee. It's like a rape! They force us
Last Wednesday 2 vector clowns called and think they tricked us.
They forced a 20.00 fee. Then another jester called and said we gotta still pay. We ain't paying vector nothing else . Last jester hung up .
Please cancel service!
Stop the rape! Leave us alone.
User's recommendation: Run to another security service! Not vector. I have not read your terms of service for pissed consumer.
Alarm system keeps beeping
No one has called me back after calling after hours, I was transferred to IT, held for a long time, finally left phone number for a cb...nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Change billing address
I need to change my billing address but my service address remains the same.I have moved to assisted living facility.
Preferred solution: Change billing address
Conway, South Carolina
Dead keypads!
Im so very tired of these keypads not working.
Im not able to get in touch with anyone to bring NEW devices.
So very sorry my husband signed up with Vector.
User's recommendation: Get a different company
Mount Laurel, New Jersey
Happy with result
- - How to disarm the alarm and replace the battery.
- - Can I do it myself or do I need service?
- - I am a senior; Saturday house calls are expensive.
I was calling about how to disarm my alarm Need to replace battery
Do I need service or can I do it myself?
I will be trying it myself if I can find the battery Any suggestions? The house call is to expensive for me I am a senior My alarm is very important to me I am not a pissed customer just calling on a Saturday for help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with my house alarm system
just stopped working with my phone and no one to contact after hours but a answer machine telling you to contact your local office that closes a 5pm
User's recommendation: nothing if you didn't have a problem than it's great although it's no problem when it's time to draft your account for payment
Greenville, South Carolina
Update credit card info
Representative took my information and was very professional and courteous. Was done quickly. I was told when the next debit would come out.
Resolved: Contract renewal
Company fixed the issue and I have been provided with discount on future orders. Very nice woman called and resolved the issue better than I had hoped.
Was on hold for 10 minutes never got to speak to a person. Terrible customer service cannot get to speak to anyone about my issue. Getting ready to cancel the alarm
User's recommendation: Go with another company
Installation
They installed my new camera but the technician took my old personal infra red cameras I need them back they were mine not vectors
Preferred solution: My equipment back
Puntarenas, Provincia De Puntarenas
Too many alarms
We are tired of having to pay for a technician to come and replace a monitor when it is a systems problem and not ours
User's recommendation: Shop all companies
THEY WON'T LET YOU GO.
EVEN WHEN YOUR CONTRACT IS OVER AND YOU CANCEL SERVICE, THEY WILL HARASS YOU AND KEEP SENDING YOU BILLS! STAY FAR FAR AWAY!!!!
Preferred solution: I CANCELLED, QUIT HARASSING ME AND SENDING BILLS
Walnut Creek, California
Customer Service Review
- - Consumers discuss a company to which they owed money.
- - They take no responsibility and blame the company.
- - The author says it's time to grow up.
It's always interesting to note how so many consumers *** about a company to which they owed money. They take no responsibility for their actions or inaction; it's always the company's fault. It's time to grow up, children!
Charlotte, North Carolina
Do not use Vector Security
- - Company focuses on business customers, not home users.
- - A 5-year customer had no follow-up; upgrade ignored; termination caused billing/collections.
Based on research and and review of posted comments the company appears to be oriented towards providing the best support to businesses and not to home (perosnal) users. I was a customer for over 5 years,and had no follow-up from company during the service period.
I wanted to upgrade the existing system to enable internet/smart phone access. Spoke to a rep soliciting business in the neighborhood, but he was non-responsive, more interested in signing up new accounts. A security systems competitor stopped by that was in the neighborhood and after careful review decided to go with the company he represented, spoke to several people and they have excellent customer service and support. Be forwarned, prepare for run arounds, no return calls, when you try to end your service with Vector Home Security.
I had to Google
a fax number and submit a service termination letter since there was no response. Then I received a monthly bill, called the local number for customer service and informed to ignore the bill and I will receive the final bill.
Instead a week later I received a bill collections letter instead from an office in a different state indicating I was in default of the contract. The service was terminated and a final payment for the duration of the contract (4 months of service) was due because the contract was automatically renewed by the company.
Los Angeles, California
Vector Security- BAD customer service
- - Scott at Vector Security in Birmingham is pushy and unprofessional.
- - He can't stop calling, saying it's how he provides for his family.
Scott at Vector Security in Birmingham, AL is very mean, condescending, and very pushy! Calls constantly.
I avoided his calls for a week due to being on vacation and when I finally spoke with him and told him I'm not interested at this time he tells me I don't have to worry about avoiding his calls anymore. I the asked him to take me off his call list and he throws a tantrum about this is how he provides for his family, and that I should have called him back and answered his calls. He is completely out of touch with reality and does not realize that a potential customer doesn't owe him anything. After going off on me for a full minute he the rudely apologized and said he has had a death in the family and he has to provide for his family....
So no real apology... Very unprofessional!! Also, Scott, I've never had any trouble with ADT's service.
They've been great and easily understandable when I've spoken with them. You completely lie to customers about that.
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Is RESOLVED
Wrote is was resolved too soon. Contract is up 7/23 and was supposed to receive an addendum to the contract with a discount on the monthly fee.
Received neither.
Called customer service but on hold for 10 minutes with no answer. If I don’t hear today will cancel the alarm.